Data Riders
Data RidersDouble Diamond

From the right problem to the right solution.

The method in four phases: discover, define, develop, and deliver. You complete it on the website, alone or with your team, with Voice guiding each step, and receive the report at the end.

  • Four phases
  • Voice-guided
  • Report at the end
Double DiamondSample data

How it works

The method, voice-guided.

  1. 01
    Discover

    Pain points and context, with those who live the operation.

  2. 02
    Define

    The right problem, with metrics and baseline.

  3. 03
    Develop

    Possible solutions, with effort and impact.

  4. 04
    Deliver

    The report with the first recommended agent.

Connected to other products

Double Diamond connects to the rest of the platform through Agent Sync. What one product logs, the others read.

What is included

  • The four phases of the method
  • Voice guiding each question
  • Responses by voice or in writing
  • Multiple people in the same Double Diamond
  • Report with prioritized opportunities
  • As many Double Diamonds as you want, for clients

Questions

How long does it take?

It depends on the team. You can pause and pick up where you left off.

Do I need to speak with Data Riders first?

No. You start on the website whenever you want.

How does this connect to my agent?

The Double Diamond report is the agent's starting point and is available in the Client Portal.

Let's talk about Double Diamond?

We will explain how it applies to your process, with no commitment.

Other products

View the ecosystem

Oi, sou a Voz da Data Riders. Posso responder sobre o que fazemos, os setores, os agentes e como começar. É só tocar e falar.