Data Riders
Data RidersTickets e feedbacks

On-screen comments that turn into agent evolution

Users mark a point on the screen and write what they need. The OS reads the request, understands the scope, merges duplicates, and turns it into a coded Backlog item. In the following version, it checks if it was delivered.

  • Marked on the screen
  • Becomes a coded Backlog item
  • Verified in the next version
TicketsSample data
Comment pinned on screen

This button could show the month's total.

Idea · medium priority · along with 2 identical requests

Item AG-214 in the Backlog. Delivered in version 1.6.

Verified by the OS · confirmed by requester

How it works

Smart tickets.

  1. 01
    Mark

    The user points to a place on the screen, writes, and can attach an image or video.

  2. 02
    Organize

    The OS classifies the request (bug, idea, content), suggests priority, and merges duplicates.

  3. 03
    Deliver

    Selected items enter the next cycle, each with its code.

  4. 04
    Verify

    The new version states what was delivered, the OS verifies it, and the requester confirms.

Connected to other products

Tickets connects to the rest of the platform through Agent Sync. What one product logs, the others read.

What is included

  • On-screen comments on desktop and mobile
  • Classification and priority suggested by the OS
  • Coded Backlog items
  • Verification of what each version delivered
  • Confirmation by the requester

Questions

Who can comment?

Your team, your clients, and Data Riders, each with their own access.

What is a smart ticket?

A comment that the OS reads and organizes: it understands what it is about, suggests priority, and merges identical requests before becoming a Backlog item.

How do I know it was done?

Each item has a code. The version delivering it cites the code, the OS verifies it, and you confirm.

Let's talk about Tickets?

We will explain how it applies to your process, with no commitment.

Other products

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